Shipping, Returns & Refunds


Unless otherwise indicated all orders are subject to a delivery charge.

At present our base delivery charge between R 75.00 - R 90 for delivery depending on where you are in South Africa.

*However as some places are very very very far away delivery can come to R148.90. You will see it at checkout. Please note than we offer FREE SHIPPING on orders over R250.


Delivery Times

Orders will be processed and shipped within 24 hours (on work days) unless otherwise indicated.
Once you place your order and payment has been received your order will be shipped.

Please allow 1 - 5 work days for delivery.  Depending on where you are in the country. 
Excluding circumstances beyond our control, eg. supplier delays, customs delays, strikes, acts of God, etc. 

If you need a delivery to arrive  express or by a certain date please email us or call (0797584758)  so we will be sure to process and ship in time for you to get it. And we assure that you will!

A Tracking Number is issued the day after the couriers collect your order for delivery. Note that your Tracking Code will usually show up on our courier's tracking system a day after your parcel has been collected.

You will receive an email with your tracking number which you can follow on the courier guy website under "Package Locator"
http://www.thecourierguy.co.za

 

International Orders

International Deliveries have a base price of R650.
Please allow 14-30 work days for delivery. 
If you would like to upgrade for express delivery please contact us at info@pamelamann.co.za

 

Returns Policy

If you happen to received a damadged pair of stocking you have 3 days to report it back to us either by phone or by email.
We will have the damadged pair ship back to us to check that is is a manufacture error and not a worn out error. If we find it is rightfuly damaged we will ship you a new pair.

 

Refunds

We have a very strict policy when it comes to refunds. The only time we will refund is when delivery cost are more than shown on the website and people wish to cancel the order all together. Or if a damaged pair or tights can not be replaced for what ever reason. 

There are NO reruns on Best Breast / Bye Bra Products. 

All our products on the website are intimate products and therefor can not be returned.